Official website of the Independent Case Examiner (ICE) whose role is to investigate complaints made by users of the following Government Agencies: the Child Support Agency; Debt Management; Pension, Disability and Carers Service; the Financial Assistance Scheme; Jobcentre Plus; Child Maintenance and Enforcement Division (Northern Ireland) and the Northern Ireland Social Security Agency. The site gives guidance on how to make a complaint and how complaints will be dealt with by the ICE, additional information about the work of the ICE, annual reports and news items about the service.
